Frequently Asked Questions

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Popular Help Topics

  • Login
    • I am having trouble logging into my course. What should I do?
      Some login difficulties are caused by the settings on your computer. Clearing your 'cookies' may solve this problem. To clear cookies, follow these steps:

      For Internet Explorer version 7 or earlier, select the 'Tools' menu item and then choose 'Internet Options'. Within the dialogue box, click on 'Delete' in the "Browsing history" section.

      For Firefox version 3.0 or earlier, select the 'Tools' menau and then choose 'Options'. The 'Privacy' tab will give you the option to "Clear your recent history.'

      For Google Chrome version 16 and up, click the wrench icon and choose 'Options', then 'Under the Hood.' Click on Clear Browsing data and choose a time frame.

      If resetting your computer and cookies does not solve this problem then contact Technical Support.
      I forgot my Login ID. What do I do?
      For assistance in retrieving your Login ID please email KIXKO at info@kixko.com, or submit a request using the Contact Us form.
      I forgot my Password. What do I do?
      For assistance in retrieving your Password, click on "Login", then on the "Forgot How?" link to receive an email containing your Password.
      Why is the screen telling me my login or password is incorrect? I typed the correct one.
      Passwords are case sensitive. Check that your Caps Lock key is the same as when the password was first set. If you are still experiencing difficulty, then review the question above on forgotten passwords.
  • Payments
    • Can I pay using a credit card?
      Yes, KIXKO offers credit card facility for payment of courses.
      What happens after Credit Card confirmation of payment?
      To Assign Learners, log in to the site using your email address and password. Go to "My Account" and click the "Dashboard" tab. Click "Assign" next to the order you just placed. Enter the email address and name for each Learner, then click Submit to save your changes. Each Learner's place in the course will be activated, and they will receive a welcome email indicating the next steps to take.
      What happens if I have trouble with a credit card payment?
      If you are having trouble setting up the credit card billing information, return to the Buy Now process and resubmit the credit card information. A failed address validation can delay the account opening. The credit card billing address must be the same as the address on file with the credit card issuer. If the payment problem continues, contact the financial institution that issued the credit card and verify the billing address on file with the bank matches the address entered on the KIXKO site. In addition, confirm the bank has enabled your credit card for Internet transactions. If you require further assistance, contact info@kixko.com.
      How can I be assured my credit card information is secure?
      KIXKO takes your privacy and security seriously. We use a secure plugnpay system provided by the Royal Bank to process credit card payments. Card information is neither received nor maintained by KIXKO. For information about a transaction, contact your financial institution.
      If a transaction has been made using a credit card account and you have not received a confirmation email from KIXKO please contact info@kixko.com or by phone 246.230.5105.
      If you have questions about KIXKO charges on your credit card statement, first confirm your KIXKO transaction by looking for the email receipt, which includes a reference number of your transaction.
      Can I pay using a Cheque or Wire Transfer?
      Yes, a confirmation email will be sent upon receipt of payment by Cheque or Wire Transfer to the Corporate Contact The order confirmation email will contain the purchase receipt.
      When the payment is confirmed, another email will be sent indicating that you are now able to assign Learners from the Dashboard tab in "My Account".
      How long should it take to receive for cheques and wire transfer payments?
      Approximate timelines for non credit card payments to be received and processed:
      1. Certified Cheque Payments or Money Orders delivered directly to KIXKO should receive a Confirmation of Payment within 2 business days.
      2. Payments made by wire transfer to KIXKO, expect to receive access within 4 business days from the date payment leaves the issuing financial institution.
      3. For payments mailed, expect a 2 week elapsed timeframe prior to receiving Confirmation of Payment.

      Please contact info@kixko.com if a confirmation email is not received within the expected timeframe.
      Note: Returned cheques will result in blocking of learning accounts. An administration assessment of $45 USD will be applied.

      How do I obtain a receipt?
      Purchase receipts can be obtained from the Dashboard tab in "My Account", once you log in with your email address and password. Receipts will be emailed for all payments including credit cards.
  • Assigning Learners
    • How do I assign a Learner to a course?
      The Corporate Contact can assign Learners to a course. Log in using your email address and password, and select the Dashboard tab from "My Account." To assign a Learner, select "Assign" next to the appropriate order, and enter the Learner's email address and first and last name. Each Learner's place in the course will be activated, and they will receive a welcome email indicating the next steps to take.
  • Course Registration
    • Can I make a purchase on behalf of one or more employees?
      Yes. Access Buy Now to make a purchase and identify the Corporate Contact. Once the purchase is confirmed, the Corporate Contact can assign Learners to the course.
    • How do I assign a Learner to a course?
      The Corporate Contact can assign Learners to a course. Log in using your email address and password, and select the Dashboard tab from "My Account." To assign a Learner, select "Assign" next to the appropriate order, and enter the Learner's email address and first and last name. Each Learner's place in the course will be activated, and they will receive a welcome email indicating the next steps to take.
    • How can I pay for the course?
      Payments may be made by VISA, cheque or wire transfer.
      All purchases may be made through Buy Now.
    • Are there volume discount prices?
      Yes, to learn more about our volume pricing discounts, please Contact Us.
  • KixSTART for Learners
    • I'm a Learner. How do I start?
      Check your email for an invitation from KIXKO to access your course. Login using your email address and supplied temporary password.
    • Is a course summary available?
      Yes, you can access the KixSMART Course Summary by clicking on the correct course in the My Courses tab of My Account.
    • How do I access the e-test?
      Upon completion of each course, you will have access to the e-test can access the e-test by going to My Account and clicking the correct course from My Courses. The e-test will appear in the list.
    • How do I know if I passed the course?
      The system will total your grade and let you know the score. You will also be made aware of the incorrect answers.
    • What happens if I have a score less than the pass score?
      If you did not successfully complete the e-test, you can return to the course to review the modules and then proceed to take the test, or if you feel you are prepared you may immediately enter to re-take the e-Test. The test can be administered a total of three (3) times.
    • Is there a cost associated with re-testing?
      There is no additional cost associated with testing unless there are three (3) unsuccessful attempts at the test. We then advise your supervisor/administrator and suggest either an in-house coaching session or we can assign someone for a fee to work with you to help you prepare for a successful attempt.
    • Will my supervisor be advised that I failed the course?
      Only on the third unsuccessful attempt will the supervisor be advised.
  • Certificate
  • Time Restrictions
  • Technical Troubleshooting
Frequently Asked Questions

Technical Support