Account

• I forgot my Sign-in ID. What do I do? ▲
  To retrieve your Sign-in ID, use the Contact Us page.
• I forgot my Password. What do I do? ▲
  To retrieve your Password, click on Sign in, enter your email address, then click on the Forgot password link to receive an email containing your Password.
• My password isn’t working. Now what? ▲
  Passwords are case sensitive. Ensure that your Caps Lock key is off while typing your password. Click the reveal password box to show the current entry in plain text form. If you are still experiencing difficulty, Contact Us.

Learners

• How do I get started? ▲
  Click the link in your invitation email from KIXKO to access your course. Sign in using your email address and supplied temporary password. If you don’t see an email from KIXKO, check your spam folder.
• Is a course summary available? ▲
  Yes, you can access the KixSMART Course Summary by clicking on the correct course in the My Courses tab of My Account. Select the link starting with the word KixSMART.
• How do I access the e-test? ▲
  Upon completion of each course, you will have access to the e-test by going to My Account and clicking the correct course from My Courses. The e-test will appear in the list.
• How do I know if I passed the course? ▲
  The system will total your grade and let you know the score. You will also be made aware of the incorrect answers.
• What happens if I don’t pass? ▲
  If you did not successfully complete the e-test, you can return to the course to review the modules and then proceed to take the test, or if you feel you are prepared then you may immediately enter to retake the e-test.
• Will my supervisor be advised that I failed the course? ▲
  You may take the e-test as many times as required, with an advisory email sent to your supervisor after each three failed attempts.
• What happens if I can’t complete the course in one sitting? ▲
  Not a problem. Just close the course viewer window for now. When you are ready to continue, select the same course and you will be prompted to resume from where you left off.
• Is there a time restriction on completing the course? ▲
  You have one year from the date of registration to complete the course, or whatever shorter deadline is assigned by your company.

Technical Questions

• What specific technical requirements do I need for KIXKO courses? ▲
  KIXKO courses require that you have the most up-to-date browser. JavaScript also needs to be active.
• What browsers are supported? ▲
  Internet Explorer is no longer supported. All other major browsers are supported. They must be the most up-to-date; most browsers update automatically.
• I can’t see the course on my dashboard. ▲
  If you do not see the course on My Account contact your Corporate Contact or Contact Us.
• The system doesn’t recognize my email address. ▲
  It’s possible we may have an old email address on file for you. Contact Us to merge your profiles.
• My email address is spelled incorrectly. ▲
  Sign in to My Account using the existing email address and correct it under My Profile.
• I can’t log in using the link in the invitation email. ▲
  Try logging in directly through the KIXKO website. If unsuccessful, Contact Us.

Certificates

• Once I complete my course, how do I get a certificate? ▲
  Please ensure you have answered the feedback question following the e-test, and the certificate will be available for download from My Certificates in My Account. Your browser will prompt you during the download to choose to save or view the PDF file. Viewing the certificate file requires a web browser that is capable of displaying PDF files, or another program, such as Adobe Reader.
• I can't view or print my certificate. What should I do? ▲
  Ensure you have a recent version of your web browser, Adobe Reader, or similar product, to display PDF files.

Purchasing

• How do I buy courses? ▲
  Use Browse Courses in the header menu and narrow down your search by jurisdiction and industry. Select the course(s) you’d like to purchase and click Add to Cart. Click on the Cart in the header menu, and modify the quantity of course places you’d like to buy. Click Proceed to Checkout, and enter your billing details to complete your purchase.
• What if I have a question about the courses? ▲
  If you’d like to speak to our sales staff about which KIXKO course is right for you, please send an email to info@kixko.com